
Sales Associate (Stage)
Company
StageDescription
Sales Associate
REPORTS TO: Store Manager/Assistant Manager
OBJECTIVE:
To greet and assist customers with the selection of merchandise
RESPONSIBILITIES:
Customer Service
- Smile and greet each customer promptly
- Interrupt store tasks to greet, assist, and answer questions for customers
- Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms
- Follow-up on customers in fitting rooms to see if they need additional service
- Thank the customer by name and invite them to come back at the close of each sale
- Handle all returns/ exchanges according to company policies/ procedures, including Always Say Yes
- Maintain the store and all wrap stations in a clean, neat, and organized manner
- Opt-In (telephone and email capture)
Personal Productivity
- Sales
- Volume Per Hour (VPH)
- Units Per Transaction (UPT)
- New Accounts
- Club 50
- Magazines
- Opt-In (telephone and email capture)
Loss Prevention
- Provide customer service
- Alert management of suspicious situations
- Follow store procedures
- Work with integrity
- Follow sensor tagging program (if applicable)
Credit
- Ask every customer to open a new account
- Open and activate a minimum of (1) one new account per month
- Always suggest purchase using company charge card
- Communicate the Premier Rewards Program
Merchandise Presentation
- Hang, Fold, Size, Sensor (where applicable), Sign and Steam (where applicable)
- Implement merchandising Floor Plans/guidelines
- Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer
- Follow "Folded Merchandise Guidelines"
- Create and maintain full, exciting displays
- Present clearance merchandise correctly
- "Close to Open"
Store Operations
- Set-up Sales Event prior to sale start date (to include signing)
- Complete Price Changes (PCA's) by close of business on the effective date
- Complete Transfers by close of business on the effective date
- Complete Damages by close of business on the effective date
- Merchandise counts
- Process in-coming freight including hanging, folding, sensor-tagging, etc
- Housekeeping responsibilities including vacuuming, dusting, restrooms, etc
03/18/2016
Listing ID
37700002
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